VelvetNight

Refund Policy

Last updated 16 September 2026

All payments for subscriptions and in-app purchases made through the Velvet Night App are processed exclusively by the Apple App Store or Google Play Store. We do not process payments directly and do not have access to your payment card or billing information.

1. Apple App Store Purchases

Refund requests for purchases made through the Apple App Store must be submitted directly to Apple.

• You can request a refund by visiting reportaproblem.apple.com or through your Apple ID account settings.
• Apple's refund decisions are final and are governed by Apple's terms and refund policies.
• We cannot process, approve, or influence Apple refunds on your behalf.

2. Google Play Store Purchases

Refund requests for purchases made through Google Play must be submitted directly to Google.

• You can request a refund through the Google Play app or by visiting the Google Play support pages.
• Google's refund decisions are final and are governed by Google's terms and refund policies.
• We cannot process, approve, or influence Google refunds on your behalf.

3. Subscription Cancellation

You may cancel your subscription at any time through your Apple ID or Google Play account settings.

• Cancellation will stop future billing, but you will continue to have access to the paid features until the end of the current billing period.
• Cancelling a subscription does not automatically entitle you to a refund for the current period.

4. General Refund Rules

As a general rule, fees already paid for the current subscription period are non-refundable, except where required by applicable law or by the policies of Apple or Google.

We do not offer refunds for:

• Partially used subscription periods.
• Change of mind.
• Failure to cancel a subscription before it renews.
• Dissatisfaction with content (unless required by law).

In certain jurisdictions (for example, the European Union and United Kingdom), consumers may have a legal right to withdraw from digital content purchases under specific conditions. Where such rights apply, they will be honoured in accordance with local consumer protection laws and the policies of the respective app store.

5. How to Seek Help

If you believe there has been a billing error or need assistance regarding a purchase, please first contact Apple or Google support (depending on where you made the purchase).

If you still need help, you may contact us at:

Email: velvetnightapp@gmail.com

Please include your order details, the platform (Apple or Google), and a clear description of the issue. While we cannot process refunds ourselves, we will try to guide you to the correct support channel.

This Refund Policy forms part of the Velvet Night Terms of Service.